Terms & Conditions

Terms and Conditions for the use of U Portal and/or MyNTUC mobile app

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern NTUC's relationship with you in relation to this website:

1)   The content of the pages of this website including the Terms and Conditions is subject to change without notice. All changes will be posted on this page, and your use of this site after such changes have been posted will constitute your agreement to the modified Terms and Conditions.

2)   In addition, particular services added or offered through this website may be subject to additional terms or guidelines, which shall be deemed incorporated in these Terms and Conditions by reference.

3)    Your use of this website and any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith is subject to the laws of Singapore.

4)    The information contained in this website is for general information purposes only and does not represent legal or other professional advice. Whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability of the information contained on this website for any purpose whatsoever. Any reliance you place on such information is therefore strictly at your own risk. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements and to obtain legal and/or professional advice as necessary.

5)   This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Copyright in the contents and materials of this website as a whole is owned by NTUC, though the copyright in some contents and materials incorporated within this website may be owned by third parties where so indicated. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.  Any unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

6)   From time to time this website may also include links to other websites. These links are provided for your convenience but they do not signify that we endorse the said websites. We have no control over the nature, content and availability of those sites. We shall not be liable for any damages or loss arising from your access to those websites. In no circumstances shall the owners and administrators of this site be associated or affiliated in whatever manner with any trade or service marks, logos, insignia or other devices used or appearing on websites to which this site is linked.

7)   Members should post responsibly.  The owners and administrators of this site shall not tolerate defamatory or libellous material, obscene content and abusive or intimidating comments. Unless otherwise stated, members may use content from the site as long as such content is attributed to the author of the post. Content (including, but not limited to, information, images, files, sounds and video clips contained on or available through this site) is provided by the owners and administrators of this site and its registered members.

8)   A Member owns all original content and information posted by the said Member on this website and can control how it is shared through the said Member’s privacy and application settings. In addition, for content that is covered by intellectual property rights, like photos and videos ("IP content"), the said Member specifically gives NTUC the following permission, subject to the Member's privacy and application settings:

i)    You grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post on or in connection with this website (“IP License”). This IP License ends when you delete your IP content or your account unless your content has been shared with others, and they have not deleted it.

ii)    You will not assume a false identity or the identity of another user when using this website, and you will not use this website for unlawful or illegal activities, including but not limited to spamming, harassing or otherwise causing distress to other users.

iii)   When you delete the IP content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed content may persist in backup copies for a reasonable period of time (but will not be available to others).

iv)    When you add an application and use our website, your content and information is shared with the application. We require applications to respect your privacy settings, but your agreement with that application will control how the application can use the content and information you share.

v)    When you publish content or information, it means that everyone will have access to that information and we may not have control over what they do with it.

vi)    We always appreciate your feedback or other suggestions about our website, but you understand that we may use them without any obligation to compensate you for them (just as you have no obligation to offer them).

9)    You may link to http://www.ntuc.org.sg/. Please contact the site administrators for more information. Under no circumstances shall the owners and administrators of this site be considered to be associated or affiliated in whatever manner with any trade or service marks, logos, insignia or other devices used or appearing on websites that link to http://www.ntuc.org.sg/ or any of the contents.

10)   NTUC reserves all rights to deny or restrict access to this site to any particular person, or to block access from a particular Internet address to this site, at any time, without ascribing any reasons whatsoever.

11)   NTUC is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the NTUC. NTUC shall have the right (but not the obligation) at our sole discretion to pre-screen, refuse, move or remove any content that is available via the website. Without limiting the foregoing, NTUC shall have the right to remove any content (whether or not provided by you) that we believe in good faith violates the terms and conditions for the use of U Portal or that has been alleged to infringe any intellectual property rights or that contains marketing or promotional material which is intended to solicit business or that is otherwise objectionable in our sole opinion, without being liable to you in any way for any loss or damage arising from such removal.

12)   You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law including any law relating to intellectual property rights, or to post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of NTUC's and/or a third party's computer system and/or network, and you hereby agree to fully indemnify NTUC against any loss, liability, damage or expense of whatever nature which NTUC or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post or upload any such message or material.

13)   Every effort is made to keep the website up and running smoothly. However, NTUC takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

14)   On registration, you must provide NTUC with complete and accurate information. NTUC is entitled to rely on any registration information you provide unless and until such information is updated by you via this website.

15)   You agree that any personally identifiable information which you provide to us through this website may be collected by NTUC and used for various purposes, including without limitation:

i)   To provide goods and services by NTUC or its designated representatives, related organisations or business partners to you or parties designated by you and matters ancillary thereto;

ii)   To verify and process payment when you purchase goods and services through this website;

iii)   To verify and record your personal particulars and to use the information to communicate with you;

iv)   To send you information, promotions and updates including marketing and advertising materials in relation to goods and services of NTUC, its affiliates and related organisations;

v)   To conduct statistical and other analysis of users of our website; and

vi)   To comply with any order of court or directive from authorities investigating any alleged offence, misdeeds and/or abuse or for the purpose of taking any legal action against any users for breach of these Terms and Conditions.

16)   For payments made through this website, you agree to follow and accept all instructions and information in this website when performing a transaction, to provide information which is true, current, complete and accurate when performing a transaction, not to perform any speculative, false or fraudulent transaction, and to pay any and all fees in respect of your transaction. NTUC reserves the right to cancel or reject your transaction without refund or paying any compensation to you if any transaction details or communication you have provided are not current or are incomplete, inaccurate, or false.

17)   NTUC and/or its affiliates or related organisations or content providers shall not be liable for any direct, indirect or consequential loss or damage of any kind occasioned from the reliance upon the contents contained in or available from this website, the performing of any transaction or communication on this website, and/or the use or inability to use this website, resulting from inaccuracies, neglect, defects, errors, omissions, out-dated information or otherwise.

18)   The opinions expressed by individuals providing comments are theirs alone and may not necessarily reflect the opinions of the owners and administrators of this site. NTUC therefore shall not be responsible for the accuracy of any of the information supplied by the users of the site in relation to any comments that are posted. You should bear in mind that circumstances change and that information that may have been accurate at the time of posting may not necessarily remain so. You agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against NTUC with respect thereto.

19)   You agree not to circumvent, disable or otherwise interfere with security-related features of this website or features that prevent or restrict use or copying of any content or enforce limitations on use of this website or the content therein.

20)   We respect the intellectual property of others, and we ask our users to do the same. If you believe that your intellectual property right has been infringed, please notify us at membership@ntuc.org.sg. Upon receipt of a complaint of infringement, we will expeditiously take reasonable steps to remove or disable access to the allegedly infringing electronic copy and expeditiously take reasonable steps to notify the person who had made that electronic copy available (“Content Owner”). We may also, in appropriate circumstances and at our sole discretion, disable and/or terminate without notice the accounts of users who may be infringing the intellectual property rights (including but not limited to copyrights and trademarks) of others. In particular, we will terminate the accounts of users whom we have determined (in our sole discretion) to be repeat infringers.

Privacy Policy

This privacy policy sets out how NTUC uses and protects any information that you give to NTUC when you use this website. It should be read together with the Terms and Conditions for the use of U Portal, which will prevail in the event of any conflict or discrepancy.

NTUC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy and our Terms and Conditions for the use of U Portal.

NTUC may change this policy from time to time by updating this page. You should therefore check this page from time to time.

What we collect

This site does not capture personal information about visitors unless you choose to provide such information to us. We may request the following information:

• Personal information including name, identification number, job details
• Contact information including email address, contact number
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers and promotions

What we do with the information we gather

We require this information to understand your needs and to provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• To improve our products and services and to customise the website according to your interests.
• We may periodically send promotional emails about new products, special offers, upcoming events or other information which we think you may find interesting using the email address which you have provided.
• We may use the information to provide you with details of our upcoming events or promotions and for this reason, each screen that asks for data gives you the opportunity to opt out of receiving such details of our upcoming events or promotions.
• From time to time, we may use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

The owners and administrators of this site will not share your personal information with other entities, except where such entities have been authorised to carry out specific services. We use the personal information you give us as a research tool to develop the content of this site and our related network of websites. If you provide us with feedback using the site's web feedback form, you will be asked for your name, e-mail address and information, which will enable us to contact you. We will use that information to respond to your feedback.

Comments Policy

We will respond to relevant comments to the best of our ability. Should you have queries about this site, do email the site administrators. Their contact information can be found in About Us.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access, disclosure, loss, misuse or alteration of information, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Access to personally identifiable information is only provided to authorised administrators via a restricted password.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps to analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us to analyse data about webpage traffic and to improve our website in order to tailor it to customers' needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [uportal_helpdesk@ntuc.org.sg].

We will not sell, distribute or lease your personal information to third parties (i.e. parties not related to NTUC) unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly update any information found to be incorrect. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.